kel88's Privacy Policy

Welcome to the kel88 platform. This Privacy Policy ("Policy") describes how kel88 ("we", "us") collects, uses, stores, and protects your personal information. This Policy applies to our website kel88.bar and all associated services.

Please read this Policy carefully before using our services. By using our website or creating an account, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

We collect only the minimum information necessary to operate our services. The following types of information may be stored in our systems:

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number (for mobile banking verification)
• National ID or passport number (where applicable)
• Current address

1.2 Financial Information

• Required details for bKash, Nagad, Rocket, Upay, or bank accounts (full account numbers are never stored)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Technical Information

• IP address and device type
• Browser and operating system details
• Cookies and session data
• Login times and activity logs
• Preferences and settings

1.4 Communication Information

• Messages sent via live chat or email
• Details of complaints or requests
• Customer service conversation records

kel88 collects information in the following ways:

2.1 Directly From You

Information you provide yourself when creating an account, logging in, making deposits or withdrawals, or filling out contact forms is collected directly. We never ask for unnecessary information.

2.2 Automatically

When you visit the kel88 website, certain technical information is collected automatically through cookies, web beacons, and similar technologies. This information is used to improve site performance and ensure security.

2.3 Through Third Parties

For payment processing, limited financial transaction information may be received from bKash, Nagad, Rocket, Upay, and banking partners. This information is used solely for transaction verification.

We use the information we collect for the specific purposes listed below and for no other purpose:

• Account Management: To create, verify, maintain, and secure your account.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Service: To properly respond to your questions, complaints, or requests.
• Age Verification: To ensure services are available only to those aged 21 or above.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To improve platform performance and user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify patterns of excessive play and provide support.

kel88 handles your personal information with the highest level of confidentiality. Information may be shared with third parties only in the limited circumstances described below:

4.1 Service Provider Partners

Only the information necessary to operate services may be shared with payment processors (bKash, Nagad, Rocket, Upay, banks), technology service providers, and game software providers. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may share information with relevant authorities if required by a valid court order, investigation agency request, or applicable law. In such cases, we provide only the specific information requested.

4.3 Fraud Prevention

If fraud or illegal activity is suspected in an account, we may share necessary information with security agencies. This step is taken in the interest of the safety of all members.

4.4 Business Changes

In the event of a future business merger or acquisition, user information may be transferred to the relevant parties. However, we will notify you appropriately in advance in such circumstances.

Cookies are small text files stored on your device. kel88 uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic operation of the site. They are used to maintain login sessions, keep security features active, and remember your preferred language. Disabling these cookies will prevent the site from functioning properly.

5.2 Performance Cookies

These cookies are used to analyze which pages on the site are visited most and where errors occur. This information is completely anonymous and does not identify any individual.

5.3 Cookie Controls

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies will make some parts of our service unavailable.

kel88 applies industry-standard security technology to protect your information. Our security measures include:

• SSL Encryption: All data transmission is secured through SSL/TLS encryption.
• Data Encryption: Sensitive information is stored in encrypted form.
• Access Control: Only authorized personnel can access the required information.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access attempts.
• Staff Training: All staff receive regular training on data protection.

We retain your information only for as long as it is needed or required under legal obligations. Specifically:

• Account Information: Complete information is retained while the account is active. After the account is closed, it is kept for a specified period as required by law.
• Financial Records: Transaction information is retained for the period specified under financial regulations.
• Communication Logs: Records of contact with customer service are kept for a specified period.
• Technical Logs: Security and performance logs are retained for a limited period.

Once the specified period has passed, information is securely deleted or anonymized so that you can no longer be identified.

As a kel88 user, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information we hold about you. You can email [email protected] to request details of your information.

8.2 Right to Correction

If there are any errors in your stored information, you can contact us to have them corrected. We will take the necessary steps as soon as possible.

8.3 Right to Deletion

If you request account closure and there are no legal obligations preventing it, we will delete your personal information. However, financial transaction records may be retained for a specified period for legal reasons.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. Please contact us regarding this and we will consider your request.

kel88's services are intended only for those aged 21 or above. We do not knowingly collect or process information from any minor.

If we become aware that a minor has provided us with personal information, we will immediately delete that information and close the associated account.

If a parent or legal guardian becomes aware that their underage child is using our services, please contact us at [email protected].

Our servers and third-party service providers may operate in various countries. As a result, your information may be processed outside of Bangladesh.

For any such data transfer, we ensure that applicable laws and security standards are always maintained. We verify that the receiving party provides protection equal to or greater than this Policy.

kel88 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will:

• Display a new update date on this page.
• Send a notification to your registered email.
• May display a public notice on the site.

Continued use of our services after any changes will be considered acceptance of the updated Policy. We therefore recommend visiting this page regularly.

If you have any questions, comments, or requests regarding your information in relation to this Privacy Policy, please contact us. kel88's support team is active 24/7 and provides assistance in Bengali.